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Shipping policy

Processing Time:
  • Orders are typically processed within 1-2 business days, excluding weekends and holidays.
Shipping Methods:
  • We offer standard shipping as our primary shipping method.
  • Express shipping options are available at an additional cost.
Shipping Rates:
  • Shipping rates are calculated based on the weight of the products and the destination.
Domestic Shipping:
  • We currently offer free standard shipping within Australia on all orders.
  • Estimated delivery times for standard shipping are 2-3 days.
International Shipping:
  • International shipping is available for select countries.
  • Customers are responsible for any customs duties or taxes imposed by their country.
Tracking Information:
  • Tracking information will be provided once your order has been shipped.
  • Please allow up to 48 hours for the tracking information to be updated.
Shipping Delays:
  • In rare cases, shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. We appreciate your understanding in such situations.
Shipping Address:
  • Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages:
  • We are not responsible for lost or stolen packages. Please contact the shipping carrier for assistance in such cases.
Returns Due to Shipping Issues:
  • If your order is returned to us due to an incorrect address provided by you, refusal to pay customs duties, or any other shipping-related issue, a refund will be issued minus the shipping fees.
Contact Information:
  • If you have any questions or concerns regarding shipping, please email us via our Contact form.
Note: These shipping terms and conditions are subject to change without notice. Please review them regularly for any updates.